CompleteCare Intelligence | Managed Copilot & AI Operations

Deployment creates an operating responsibility

AI does not reach steady state on launch day.

Users change how they work. Microsoft changes models and features. Agents get added. Data and permissions change. Consumption grows. Some use cases earn expansion; others should be retired.

Intelligence creates a recurring management cadence around those decisions.

Copilot adoption

Role-based scenarios, adoption signals, user enablement, feedback, and continuous scenario improvement.

AI inventory

A maintained view of sanctioned Copilot, agents, relevant AI workloads, owners, and lifecycle state.

Governance

Policies, approved-use boundaries, environments, data and permission dependencies, human approval expectations, and change process.

Agent portfolio

Coordinate with Managed AgentOps or the internal agent owners so production workloads have ownership, governance, and lifecycle discipline.

Consumption and economics

Track the relevant Microsoft license and consumption signals and translate them into an executive view of AI spend and value.

Value measurement

Maintain the business measures associated with priority workloads and review whether the program is producing enough value to expand.

Portfolio evolution

Qualify new use cases, decide what moves into Agent Launchpad or a transformation project, and retire low-value complexity.

Executive cadence

A monthly operating view and a quarterly AI value, risk, and roadmap review appropriate to your governance model.

Priorities unclear

90-Day AI Roadmap

Use when priorities and dependencies are not yet clear.

See the 90-Day AI Roadmap →

First Copilot pilot

Copilot Kickstart

Use when the immediate goal is a first governed Copilot pilot.

See Copilot Kickstart →

First agent

Agent Launchpad

Use when the immediate goal is one production agent.

See Agent Launchpad →

Existing fleet

Managed AgentOps

Use when the need is specifically production-agent fleet operations.

See Managed AgentOps →

Microsoft alignment

The operating surface follows your licensing.

Where licensed and appropriate, the operating surface can include Microsoft 365 Copilot, Work IQ, Copilot Studio, Microsoft Agent 365, Microsoft Entra, Microsoft Purview, Microsoft Defender, Power Platform, Microsoft Fabric, Microsoft Foundry, and Azure services.

None of these is required. We operate what your environment actually has, and we say plainly when a capability you want depends on licensing you do not hold.

A strong fit when leadership has moved beyond “should we use AI?” and now needs consistent ownership, governance, adoption, cost visibility, and portfolio decisions.

Term. CompleteCare modules run month-to-month with 30 days’ notice to cancel. There is no 12-month lock-in on the managed service.

Modules are scoped with a defined initiation plan and an ongoing managed-service scope. Full commercial terms are confirmed in the SOW for the selected modules.

Microsoft 365 Copilot licensing, Copilot Credits, Copilot Studio consumption, and Azure services are separate from Centered Networks fees and are sized during scope.

How is this different from Managed AgentOps?

Managed AgentOps is narrower: production-agent lifecycle, governance, performance, cost, and evolution. Intelligence is broader: Copilot adoption, AI policy and governance, agent operations, consumption, value reviews, user enablement, and the ongoing AI portfolio. You can buy AgentOps without outsourcing the broader Copilot program.

Do we need Microsoft 365 E7 or Microsoft Agent 365?

No. We evaluate Microsoft 365 E7 when its bundled Copilot, Agent 365, identity, security, and governance economics fit the target operating model. Neither is mandatory, and neither follows automatically from seat count.

Do you take over our AI decisions?

No. We operate the program and bring decisions to you with evidence. Approved-use boundaries, human approval expectations, and the change process are set with you and documented.

What if we are not ready for an ongoing program?

Then start smaller. The 90-Day AI Roadmap establishes priorities and dependencies first, and it may recommend a single deployment offer instead of an operating relationship.

Give the AI program an operator.

Tell us what is deployed, who owns it, and what leadership is asking for. We will confirm whether Intelligence, Managed AgentOps, or a roadmap is the right next step.

Only the agent fleet needs an operator? See Managed AgentOps →

Thanks, we’ve got it.

A senior member of our team will reach out within one business day to confirm scope and fit.

Operate Copilot and agents as a managed business capability.