Product · Operate

Part of Agent Governance & Operations

Keep production agents governed, measurable, and worth operating.

Managed AgentOps is the recurring operating service for organizations with agents already in production. We keep the fleet inventoried, owned, governed, observed, economically visible, and continuously improved as models, data, workflows, users, and Microsoft controls change.

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  • Recurring agent operations
  • Per-agent or portfolio scope
  • Microsoft platform costs separate

Deployment is the beginning

Production agents create an operating surface.

An agent can still be online while becoming less useful, more expensive, over-permissioned, poorly owned, or disconnected from the workflow it was built to improve.

AgentOps makes six responsibilities explicit.

The six AgentOps obligations

What an operator is accountable for.

01

Inventory

Know what agents exist, what environment they run in, who owns them, what systems they touch, and what state they are in.

02

Identity

Know how each agent authenticates, what permissions it has, what tools and connectors it can use, and whether those privileges still match the job.

03

Governance

Maintain policy, data boundaries, environment controls, human approval points, auditability, and lifecycle rules as the organization changes.

04

Performance

Track whether the agent is being used, whether it completes the intended work, where it fails or escalates, and whether model or platform changes degrade behavior.

05

Economics

Track the relevant license and consumption signals, understand cost by workload where the platform allows it, and compare operating cost with the business outcome the agent exists to improve.

06

Evolution

Tune prompts, knowledge, evaluation, workflow integration, and model choices; qualify new use cases; and retire agents that no longer earn their place.

What the managed cadence includes

A recurring operating rhythm, sized to your estate.

The exact instrumentation depends on the Microsoft products and licenses in your environment. A typical AgentOps scope includes:

  • Agent registry and ownership review
  • Permissions and connector review
  • Production telemetry review
  • Evaluation and regression checks
  • Issue and escalation review
  • Model and platform-change review
  • Usage and consumption review
  • Prompt, knowledge, and workflow tuning
  • Monthly operating brief
  • Quarterly portfolio, value, and risk review
  • New-use-case intake and retirement recommendations

Tuning draws on de-identified operating patterns and Microsoft platform learnings. It does not move customer data or customer-specific configuration between environments.

Where Agent 365 fits

Microsoft’s control plane, used where it is licensed.

Microsoft Agent 365 is Microsoft’s control plane for observing, governing, and securing agents. Where licensed and appropriate, AgentOps uses Agent 365 as part of the operating surface alongside Copilot Studio, Microsoft 365 admin, Microsoft Entra, Microsoft Purview, Microsoft Defender, Power Platform, and other relevant telemetry.

Agent 365 is not included in every customer license. The operating scope begins with the environment you actually have.

Commercial model

Priced per agent, by complexity.

Managed AgentOps is billed per agent per month, from $500 for a simple retrieval agent to $1,500 for multi-agent compositions and regulated-content agents. Larger estates can be scoped as a portfolio instead of agent by agent.

Plus 15% of monthly Microsoft Copilot Studio consumption, shown as a separate line item on your invoice rather than buried in the per-agent rate. Copilot Cowork is billed differently: its usage runs on Copilot Credits, not Copilot Studio consumption, so it sits outside this fee.

Term. Managed AgentOps runs month-to-month with 30 days’ notice to cancel.

Microsoft platform licensing and consumption—including Copilot Studio, Microsoft 365 Copilot, Copilot Credits, and Azure services—are separate from the Centered Networks fee and are billed by Microsoft or through your licensing agreement.

Scope, agent complexity tiers, response authority, and the reporting cadence are confirmed in the SOW before onboarding.

Who it is for.

Strong fit

  • Multiple production agents exist today
  • Ownership is distributed or unclear
  • Leadership is asking what the fleet costs and produces
  • Agents are being operated informally by project owners or a stretched IT team
  • The organization wants lifecycle discipline without building a dedicated AgentOps function

Not the starting point

AgentOps vs CompleteCare Intelligence

One operates the fleet. One operates the program.

Narrower

Managed AgentOps

Production-agent lifecycle, governance, performance, cost, and evolution. An organization can buy AgentOps without outsourcing the broader Copilot program.

Broader

CompleteCare Intelligence

Copilot adoption, AI policy and governance, agent operations, consumption, value reviews, user enablement, and the ongoing AI portfolio.

See CompleteCare Intelligence →

Questions

Frequently asked questions about Managed AgentOps.

Do we need Microsoft Agent 365?

Not in every scenario. We use the Microsoft controls available and appropriate to your architecture and licensing. Agent 365 is increasingly important for scaled agent estates, but the scope begins with the actual environment.

Is there a minimum number of agents?

The service is most economical once there is a real production fleet. Rather than publishing a rigid minimum, we assess whether a dedicated AgentOps scope is justified or whether the work belongs inside CompleteCare Intelligence.

Can you operate agents you did not build?

Yes, subject to an onboarding review. We first establish inventory, architecture, ownership, access, documentation, evaluation, and current production state.

Do you automatically take action when an agent has a problem?

Only within the response authority agreed with you. Pre-approved actions can be executed within that authority; material changes, access changes, or workflow actions follow the defined approval model and are escalated to named contacts.

Should we build this in-house instead?

Sometimes yes. We wrote an honest comparison of the trade-offs, including when building in-house wins: Managed AgentOps vs building AI operations in-house.

Give the agent fleet an operator.

Tell us roughly how many agents are in production, what they do, and who owns them today. We start with an onboarding review before any operating commitment.

Need the broader AI program run too? See CompleteCare Intelligence →

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A senior member of our team will reach out within one business day to scope the onboarding review.