Strategic assessments
Security maturity, licensing review, AI readiness, and Microsoft 365 optimization evaluations, included rather than billed separately.
Service · CompleteCare
One partner. Complete IT. Fixed monthly cost.
Managed services for organizations running governed AI on Microsoft: assessments, engineering, support, governance, security, and the AI optimization that turns “keeping the lights on” into “making the organization smarter every quarter.”
Managed services, evolved
From managed services to managed intelligence.
Most managed services partners stop at uptime, patching, and ticket throughput. CompleteCare keeps doing all of that, and adds the AI optimization, agent lifecycle, and configuration improvement work that makes the organization smarter every quarter.
The evolution of managed services for organizations running governed AI on Microsoft. We deploy and operate Microsoft 365 Copilot, custom agents, and Azure AI workloads with security, governance, and cost controls configured for production. We don’t run experiments. We operate AI systems: agent lifecycle, FinOps, identity, content safety, and continuous improvement, on the Microsoft control plane (Microsoft Agent 365, Microsoft Purview, Microsoft Entra ID).
What’s included
Everything in one fixed monthly subscription.
Strategic assessments, senior engineering, support, governance, managed security, and AI optimization. Not billed separately.
Senior engineering
Identity architecture, security hardening, endpoint management, and cloud platform work executed by named Microsoft-certified engineers, not handed off to a junior bench.
Direct senior-engineer access
Support routes directly to engineers who know your environment. Faster, more durable issue resolution without the runaround.
Strategic IT governance
Quarterly roadmap reviews and board-ready documentation showing the security posture, AI deployment status, and where the next quarter’s investment goes.
Microsoft Defender (MDR)
Continuous endpoint monitoring and threat response, baked into every CompleteCare tier, because security can’t be a separate purchase.
24/7 managed SOC option
For organizations with HIPAA, donor-privacy, or grant-funder requirements, upgrade to a 24/7 managed SOC on Microsoft Sentinel: around-the-clock detection and response, co-managed by senior analysts.
Agent & model operations
We manage the full lifecycle of AI agents and models in production: AgentOps and MLOps disciplines including deployment pipelines, version control, performance monitoring, drift detection, and rollback procedures.
AI security & governance
We implement and operate AI security controls: Microsoft Agent 365 for agent governance, Entra Agent ID for agent identity, content safety filters, prompt-injection protection, data-access governance, and audit logging.
FinOps for cloud and AI
We establish financial governance for cloud and AI workloads: tracking token consumption, optimizing model selection, implementing budget controls, and delivering cost-per-outcome reporting so you understand the true ROI of every AI investment.
Why CompleteCare
One partner. One number to call. One accountable team.
Predictable budgeting
A flat monthly rate. No hourly overages, no surprise emergency bills, so your IT line is something you can actually plan around.
One accountable partner
We manage identity, endpoints, licensing, security, and (for clients who want it) AI. One number to call. One accountable team.
Security included
Microsoft Defender MDR is part of every CompleteCare tier, not a separately invoiced add-on. Security and managed services aren’t two purchases.
Continuous improvement
Quarterly configuration reviews, drift detection, AI optimization opportunities: the work that keeps the platform getting better, not just running.
Digital labor adoption
We drive adoption of AI as a workforce multiplier: building prompt libraries, training teams on effective AI collaboration, measuring productivity gains, and establishing centers of excellence that scale AI usage across the organization.
Quarterly value & risk review
Every quarter, we deliver a report on AI ROI, risk posture, adoption metrics, and strategic recommendations for the next phase. Board-ready.
Service tiers
Three tiers, scaled to your organization.
Every tier includes the security and engineering work. The higher tiers add the AI lifecycle and governance work that comes with running agents in production.
CompleteCare Essentials
Small organizations
Launch Microsoft 365 Copilot safely with permissions hygiene, a curated prompt library, and one department-level agent. Ideal for organizations beginning their AI deployment with a secure, governed foundation. Microsoft Defender MDR included.
CompleteCare Growth
Mid-size organizations
Scale to multi-step workflow automation with multiple agents, FinOps reporting for AI spend, and quarterly business reviews to measure outcomes and adjust strategy. Most relevant for foundations and larger nonprofits.
CompleteCare Enterprise
Regulated & complex organizations
Full AI platform architecture with Microsoft Agent 365 governance, Entra Agent ID, 24/7 managed operations on Microsoft Sentinel, MDR for AI workloads, and the governance posture organizations on a Frontier Suite (M365 E7) path require.
How we deliver
Six steps, repeated every quarter.
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01
AI readiness assessment
We evaluate your data posture, security baseline, licensing, and highest-impact use cases to build a clear roadmap.
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02
Governance & guardrails
We implement identity, access, content safety, and cost controls before any AI workload goes live.
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03
Pilot build & validation
We build and test a controlled pilot with measurable success criteria and real user feedback.
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04
Production release & enablement
We deploy to production with training, documentation, and change management to drive adoption.
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05
Managed operations
We monitor, maintain, and optimize your AI systems on an ongoing basis, so they stay secure, performant, and cost-effective.
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06
Quarterly value & risk review
We deliver quarterly reports on AI ROI, risk posture, adoption metrics, and strategic recommendations for the next phase.
Engagement details
At a glance.
- Model
- Fixed monthly subscription
- Includes
- Assessments, engineering, support, governance, MDR, agent operations, FinOps
- Built on
- Microsoft Agent 365, Microsoft Purview, Microsoft Entra ID, Microsoft Defender, Microsoft Sentinel
- Pricing
- Custom to organization size and complexity
- Best paired with
- A two-week Discovery Sprint to scope the first quarter.
Get a CompleteCare quote.
Tell us about your organization and we’ll build a CompleteCare proposal sized to your environment, security requirements, and AI ambitions. If you’re evaluating broader strategy, ask about the Discovery Sprint as a parallel track.