Monitor
Continuously monitor the Microsoft security signals and data sources included in scope.
CompleteCare Shield · Managed SOC
Part of CompleteCare
24×7 Microsoft security operations, with the response model defined before an incident.
CompleteCare Shield operates Microsoft Sentinel and Defender as a managed security function: continuous monitoring, detection engineering, triage, escalation, pre-approved containment, incident coordination, reporting, and ongoing improvement.
The important question
Not “do we have security tools?” Who is watching, and what are they allowed to do?
A SIEM or Defender license does not create a security operations function. Before steady state, Shield defines the monitored data sources, severity model, escalation contacts, response authority, approved automated actions, evidence and retention requirements, business-hours and after-hours process, reporting cadence, and the handoff to customer, insurer, legal, forensics, or other responders when required.
What Shield covers
Eight operating functions.
Detect
Maintain detections and analytics appropriate to the environment and use cases.
Triage
Validate alerts, add context, reduce noise, and determine severity.
Escalate
Route incidents to named customer contacts using the agreed severity and communication plan.
Contain
Execute automated or analyst-driven containment only within the pre-approved response authority established during onboarding. Actions outside that authority are escalated to named customer contacts.
Coordinate
Support investigation and handoff across the customer, Microsoft, insurer, forensic provider, legal counsel, and other parties as the incident requires.
Improve
Tune detections, review recurring causes, and use incident learnings to improve the environment.
Report
Provide a recurring executive view of incidents, detection coverage, material changes, open risks, and recommended priorities.
Microsoft stack
What Shield can operate across.
Depending on licensing and architecture, Shield can operate across Microsoft Sentinel, Microsoft Defender XDR, Defender for Endpoint, Defender for Identity, Defender for Office 365, Defender for Cloud Apps, Microsoft Entra identity signals, and Microsoft security data related to agent and AI workloads where licensed and available.
AI workloads belong in the security model too
Agents gain identities, connectors, tools, and access.
As agents gain identities, connectors, tools, and access to organizational data, security operations should include the new attack surface rather than treat AI as a separate universe.
Where Microsoft Agent 365 and the relevant Defender capabilities are licensed, Shield can incorporate those signals into the security operating model.
Response targets and compliance
What we commit to, and what we do not.
Critical-severity events follow the response target defined in your Shield SOW and incident-response matrix. Severity definitions, clock start, and whether a target covers acknowledgement, triage, or action are set during onboarding rather than assumed from a marketing figure.
Shield supports the monitoring, logging, response, and evidence disciplines used in regulated security programs. It does not by itself make an organization compliant.
Commercial model
Scoped per module, confirmed in the SOW.
Term. CompleteCare modules run month-to-month with 30 days’ notice to cancel. There is no 12-month lock-in on the managed service.
Modules are scoped with a defined initiation plan and an ongoing managed-service scope. Full commercial terms are confirmed in the SOW for the selected modules.
Microsoft Sentinel ingestion and retention, Defender licensing, and related Azure consumption are separate from Centered Networks fees and are sized during scope.
Questions
Common questions.
What are you allowed to do during an incident?
Pre-approved containment actions can be automated or executed within the response authority agreed during onboarding. Actions outside that authority are escalated to named customer contacts.
What is the response target for a critical incident?
Critical-severity events follow the response target defined in your Shield SOW and incident-response matrix. Severity definitions, clock start, and whether the target covers acknowledgement, triage, or action are established during onboarding.
Does Shield make us compliant?
No. Shield supports the monitoring, logging, response, and evidence disciplines used in regulated security programs. It does not by itself make an organization compliant.
Do you cover AI and agent workloads?
Where Microsoft Agent 365 and the relevant Defender capabilities are licensed, agent and AI signals can be incorporated into the security operating model rather than treated as a separate universe.
Decide how incidents will be handled before one forces the decision.
Tell us what security tooling you license today, who is on call, and what response authority you are willing to pre-approve. We start with a readiness review before onboarding.
Need the data-protection program too? See CompleteCare Govern →
Thanks, we’ve got it.
A senior member of our team will reach out within one business day to confirm scope and fit.