Any partner can turn on Copilot. We deploy the agents, govern the platform, and make AI safe enough to take to the board.

The Centered AI Practice is the four-stage productized engagement ladder we deliver for organizations adopting Microsoft 365 Copilot and agents. Stage 1 is the Centered AI Quickstart ($5K–$15K, 2 weeks): a Shadow AI audit and Copilot readiness diagnostic. Stage 2 is the Centered Agent Launchpad ($25K–$50K, 4–6 weeks): your first production agent live with governance and KPI tracking. Stage 3 is the Centered Frontier Transformation ($75K–$150K, 90 days): Microsoft 365 E7 (Frontier Suite) deployment, multi-agent operations, AI Center of Excellence. Stage 4 is Centered Managed AgentOps (recurring, $500–$1,500 per agent per month): agent lifecycle management as a managed service. Every stage has a fixed price, a guaranteed outcome, and a transparent path to the next stage.

Microsoft 365 Copilot is a license. The Centered AI Practice is what makes the license safe and useful. Three differences. First, governance: Copilot deployed against an ungoverned tenant accelerates the shadow data risk it was supposed to solve. Second, agents: Copilot is an assistant; the agents that deliver Pattern 2 and Pattern 3 outcomes require build-and-deploy work outside the license. Third, operations: agents need ongoing lifecycle management, KPI tracking, and governance evolution. The license gets you to the door. The Practice gets you across the room.

No. Most organizations start at the stage that matches where they are. If you’re still discovering shadow AI, start with the Quickstart. If you’ve done the diagnostic and want a production agent, start with the Agent Launchpad. If you’re ready to operate as a Frontier Firm, start with Frontier Transformation. Each stage is independently buyable and produces a defensible outcome on its own. The ladder is a sequence, not a requirement.

CompleteCare is the managed-services brand under which Centered Networks delivers the Microsoft platform to mission-driven organizations. It’s a single umbrella with seven independently-buyable tiers (Foundations, Govern, Automate, Insight, Construct, Intelligence, and Shield), each addressing a distinct capability area on Microsoft 365 and Azure. Clients start with Foundations and add upper tiers as their maturity grows. The Centered AI Practice runs on top of CompleteCare: the Practice is how customers engage Intelligence tier work; CompleteCare is the platform the Practice runs on.

No. Most clients start with Foundations and add one or two upper tiers over the first 12–24 months. Govern, Intelligence, and Shield are stacked on top of Foundations (they require the Microsoft 365 tenant baseline). Automate, Insight, and Construct can stand alone, though we recommend Foundations for governance reasons.

Yes. Every tier is available as a Project SOW: scoped, fixed-deliverable, finite. When the project ends, you keep what we built. If you want ongoing management later, the managed service is still here. Either entry point works.

It means the recurring managed-services tiers carry no 12-month contract. You give 30 days’ written notice and the tier stops. Project SOWs operate on their own terms per the engagement document; those have project milestones and termination rules described in the SOW.

Nonprofits, foundations, and rural hospitals, typically organizations with 50–1,000 Microsoft Business Premium-licensed users. Examples include The Asia Foundation, Silicon Valley Community Foundation, Neighborhood Legal Services of Los Angeles, Trust for the National Mall, and Bonner General Health.

Modern Work, Security, Infrastructure (Azure), Data & AI (Azure), and Digital & App Innovation (Azure): five separate disciplines verified by Microsoft. Most partners hold one or two. Five signals depth across the platform, not a single practice. It also means CompleteCare doesn’t stop at Microsoft 365. Construct, Insight, and parts of Intelligence run on the Azure side, and the partner depth is what makes that possible.

A Discovery Sprint. Two weeks. We assess your current Microsoft 365 environment, identify the highest-priority hygiene findings, name the right starting tier (almost always Foundations), and produce a 90-day roadmap with measurable KPIs. No commitment beyond insight.

If you’re willing to consolidate to Business Premium, yes. We’ll walk that consolidation with you in the Foundations engagement. If you’re not on Business Premium and don’t want to move, we’ll tell you that directly. CompleteCare is built specifically for the Business Premium and Azure stack; other platforms are out of scope.