Centered Networks is the Managed Intelligence Provider for nonprofits, foundations, and rural hospitals on Microsoft 365 and Azure. Five Solutions Partner designations including Data & AI. Month-to-month from day one.
Two weeks · No commitment beyond insight
The shift
Three out of four employees are already using AI at work. Most of it is ungoverned. The question is not whether AI is at your organization. It's whether you can see it, govern it, and answer the next question on the list.
“Ask yourself: who takes the blame when things go wrong?”
Inforcer MIP whitepaper, on the cost of ungoverned AI
The fix is not banning AI. The fix is the Microsoft platform deployed as the sanctioned alternative, governed by the security stack you already pay for, with a path that walks your organization from shadow AI to the Frontier Firm in stages. Microsoft itself has moved the same direction: from the Frontier Firm announcement in April 2025 to the general availability of Microsoft 365 E7 and Microsoft Agent 365 in May 2026, governed agents are now a first-class part of the platform.
35%
of breaches this year involved data stored in unmanaged sources (shadow data). IBM Cost of a Data Breach Report 2025
$5.27M
average cost of a shadow-data breach. 26% longer to identify. 20% longer to contain. IBM Cost of a Data Breach Report 2025
75%
of people at work are already using AI, most of it ungoverned. Microsoft Work Trend Index 2025
How we engage
It is the same Microsoft work either way. What changes is the commercial model: a fixed-scope project you own at the end, or a managed service we run month-to-month. Most clients use both over time, a project to stand something up, then a managed service to keep it running.
Project work
A fixed-scope Project SOW with a fixed price and a defined finish: Discovery Sprint, AI Quickstart, Copilot Kickstart, Agent Launchpad, Frontier Transformation, an M365 Instant On launch, or any CompleteCare tier delivered as a one-time project. A larger up-front investment, and when it ends you keep everything we built.
See the AI PracticeManaged service
The same capabilities operated as an ongoing service, with a Service Delivery Manager, planned engineering capacity, and a far lower up-front cost than a comparable project: the CompleteCare tiers, Managed SOC on Microsoft Sentinel, and Managed AgentOps. No 12-month contract, 30 days’ notice.
See CompleteCareThe leading edge: Centered AI Practice
The Centered AI Practice is a four-stage productized engagement ladder that takes mission-driven organizations from “we use ChatGPT informally” to “we operate as a Frontier Firm with managed AgentOps.” Pick the stage that matches where you are now. Every stage has a guaranteed outcome, a fixed price, and a transparent path to the next stage. No lock-in. No 12-month contracts. No surprise invoices.
01 Foundation
$5K–$15K · 2 weeks
Shadow AI audit, Copilot readiness diagnostic, and a 90-day roadmap.
Board-Ready Promise
02 Meaningful start
$25K–$50K · 4–6 weeks
One production agent live, a governance baseline, and a KPI dashboard in Power BI on Microsoft Agent 365.
6-Week Production Promise
03 Expansion
$75K–$150K · 90 days
Microsoft 365 E7 (Frontier Suite) deployed, three to five production agents, an AI Center of Excellence, and multi-agent orchestration.
90-Day Frontier Promise
04 Ongoing Recurring
$500–$1,500 per agent / month
Agent lifecycle management, performance monitoring, governance evolution, and a quarterly business review. Month-to-month.
No-Shadow-AI-Drift Promise
The platform
CompleteCare is a seven-tier Microsoft platform we deliver as managed services. Each tier is a distinct capability area, independently buyable, on one operating model: predictable monthly pricing, a Service Delivery Manager, real engineering capacity, and the No-Lock-In Promise. Every client starts with Foundations and adds the tier they need when they need it.
Universal prerequisite
Microsoft 365 Business Premium, baselined to CIS Top 18 IG1. The tenant baseline every upper tier stacks on.
Marquee tier
Governed Microsoft 365 Copilot deployment and agent operations. Where the AI Practice lives.
Requires Foundations
Microsoft Purview compliance program for sensitive data.
Requires Foundations
A 24×7 SOC on Microsoft Defender XDR and Microsoft Sentinel.
Stands alone
Power Platform workflow automation.
Stands alone
Microsoft Fabric data and analytics platform.
Stands alone
Custom mission-critical applications on Microsoft Azure.
Governed before it is turned on. Foundations is the prerequisite for Govern, Intelligence, and Shield: these run on the Microsoft 365 tenant and cannot operate safely without the baseline. That is the principle behind the whole stack. Microsoft Entra ID, Intune, Defender, Purview, and Sentinel are governance instruments, and we operate them as such, on day one, on every tenant we touch.
You can run CompleteCare as a managed service, a recurring monthly engagement with planned engineering capacity and a Service Delivery Manager who owns the relationship, or buy any tier as a scoped Project SOW with a defined timeline and defined deliverables. When a project ends, you keep what we built.
See the full CompleteCare stack
Microsoft Customer Story · Trust for the National Mall
The National Mall Gateway is the free digital learning platform we architected and built for the Trust for the National Mall in partnership with the National Park Service: opening America’s most-visited national park to anyone with an internet connection, from any classroom in the country.
Modern Work, Security, Infrastructure (Azure), Data & AI (Azure), and Digital & App Innovation (Azure): every designation verified by Microsoft, with Data & AI at the center of the practice. Most partners hold one or two.
Who we serve
Nonprofits & community-serving
AI that gives lean teams the capacity they need without the risk they can’t afford. Donor intelligence, intake automation, knowledge management, governed end-to-end.
Foundations & grantmakers
AI strategy and governance frameworks for boards and program teams. Donor data protection, grantee technology assessment, secure platforms for grant operations.
Rural hospitals & healthcare
HIPAA-aligned AI governance and managed cloud for community hospitals. Operational automation (scheduling, documentation, revenue cycle support) deployed with the compliance posture small IT teams cannot build alone.
Questions
The Centered AI Practice is the four-stage productized engagement ladder we deliver for organizations adopting Microsoft 365 Copilot and agents. Stage 1 is the Centered AI Quickstart ($5K–$15K, 2 weeks): a Shadow AI audit and Copilot readiness diagnostic. Stage 2 is the Centered Agent Launchpad ($25K–$50K, 4–6 weeks): your first production agent live with governance and KPI tracking. Stage 3 is the Centered Frontier Transformation ($75K–$150K, 90 days): Microsoft 365 E7 (Frontier Suite) deployment, multi-agent operations, AI Center of Excellence. Stage 4 is Centered Managed AgentOps (recurring, $500–$1,500 per agent per month): agent lifecycle management as a managed service. Every stage has a fixed price, a guaranteed outcome, and a transparent path to the next stage.
Microsoft 365 Copilot is a license. The Centered AI Practice is what makes the license safe and useful. Three differences. First, governance: Copilot deployed against an ungoverned tenant accelerates the shadow data risk it was supposed to solve. Second, agents: Copilot is an assistant; the agents that deliver Pattern 2 and Pattern 3 outcomes require build-and-deploy work outside the license. Third, operations: agents need ongoing lifecycle management, KPI tracking, and governance evolution. The license gets you to the door. The Practice gets you across the room.
No. Most organizations start at the stage that matches where they are. If you’re still discovering shadow AI, start with the Quickstart. If you’ve done the diagnostic and want a production agent, start with the Agent Launchpad. If you’re ready to operate as a Frontier Firm, start with Frontier Transformation. Each stage is independently buyable and produces a defensible outcome on its own. The ladder is a sequence, not a requirement.
CompleteCare is the managed-services brand under which Centered Networks delivers the Microsoft platform to mission-driven organizations. It’s a single umbrella with seven independently-buyable tiers (Foundations, Govern, Automate, Insight, Construct, Intelligence, and Shield), each addressing a distinct capability area on Microsoft 365 and Azure. Clients start with Foundations and add upper tiers as their maturity grows. The Centered AI Practice runs on top of CompleteCare: the Practice is how customers engage Intelligence tier work; CompleteCare is the platform the Practice runs on.
No. Most clients start with Foundations and add one or two upper tiers over the first 12–24 months. Govern, Intelligence, and Shield are stacked on top of Foundations (they require the Microsoft 365 tenant baseline). Automate, Insight, and Construct can stand alone, though we recommend Foundations for governance reasons.
Yes. Every tier is available as a Project SOW: scoped, fixed-deliverable, finite. When the project ends, you keep what we built. If you want ongoing management later, the managed service is still here. Either entry point works.
It means the recurring managed-services tiers carry no 12-month contract. You give 30 days’ written notice and the tier stops. Project SOWs operate on their own terms per the engagement document; those have project milestones and termination rules described in the SOW.
Nonprofits, foundations, and rural hospitals, typically organizations with 50–1,000 Microsoft Business Premium-licensed users. Examples include The Asia Foundation, Silicon Valley Community Foundation, Neighborhood Legal Services of Los Angeles, Trust for the National Mall, and Bonner General Health.
Modern Work, Security, Infrastructure (Azure), Data & AI (Azure), and Digital & App Innovation (Azure): five separate disciplines verified by Microsoft. Most partners hold one or two. Five signals depth across the platform, not a single practice. It also means CompleteCare doesn’t stop at Microsoft 365. Construct, Insight, and parts of Intelligence run on the Azure side, and the partner depth is what makes that possible.
A Discovery Sprint. Two weeks. We assess your current Microsoft 365 environment, identify the highest-priority hygiene findings, name the right starting tier (almost always Foundations), and produce a 90-day roadmap with measurable KPIs. No commitment beyond insight.
If you’re willing to consolidate to Business Premium, yes. We’ll walk that consolidation with you in the Foundations engagement. If you’re not on Business Premium and don’t want to move, we’ll tell you that directly. CompleteCare is built specifically for the Business Premium and Azure stack; other platforms are out of scope.
Two weeks of structured discovery that ends with a 90-day roadmap, the right starting tier identified, and measurable KPIs. No commitment beyond insight.
Two weeks · No commitment beyond insight · 90-minute Frontier Briefing is no charge