Map
Document the current process, exceptions, owners, systems, data, and controls.
CompleteCare · Power Platform Automation
Part of CompleteCare
Automate the work that should not require another inbox, spreadsheet, or handoff.
CompleteCare Automate turns repeatable business processes into governed Power Platform workflows. We design the process, build the automation, establish ownership and environment controls, and operate the workflow after launch when needed.
Automation before AI
Not every workflow needs an agent.
If a process can be expressed reliably as rules, approvals, forms, data movement, notifications, and system actions, deterministic automation is often the better answer.
Use AI where judgment, language, synthesis, knowledge retrieval, or adaptive reasoning creates real value—not because “agent” is the fashionable label.
How we deliver
Map, simplify, build, govern, operate.
Simplify
Remove unnecessary steps before automating them.
Build
Implement the workflow in Power Automate, Power Apps, Dataverse, and related Microsoft services as appropriate.
Govern
Use environment strategy, connection ownership, DLP policies, service accounts and identities, documentation, and change control appropriate to the organization.
Operate
Monitor failures, maintain connections, tune workflows, handle platform changes, and manage the enhancement backlog.
What we build
Deterministic workflows that carry real operational load.
- Intake and approval workflows
- Onboarding and offboarding
- Grant or program routing
- Document and record workflows
- Finance and operations approvals
- Case or request routing
- Notifications and escalations
- Data synchronization
- Lightweight Power Apps around structured processes
Automate vs Agent Launchpad
Choose the instrument that matches the work.
Choose CompleteCare Automate when the workflow is primarily rules, forms, approvals, and deterministic system actions.
Choose Agent Launchpad when the workflow needs language, knowledge retrieval, reasoning, conversation, adaptive planning, or agent lifecycle management.
Some processes use both.
Commercial model
Scoped per module, confirmed in the SOW.
Term. CompleteCare modules run month-to-month with 30 days’ notice to cancel. There is no 12-month lock-in on the managed service.
Modules are scoped with a defined initiation plan and an ongoing managed-service scope. Full commercial terms are confirmed in the SOW for the selected modules.
Power Platform licensing, premium connectors, and Dataverse capacity are separate from Centered Networks fees and are sized to the solution.
Questions
Common questions.
How do we know whether we need automation or an agent?
If the process can be expressed reliably as rules, approvals, forms, data movement, notifications, and system actions, deterministic automation is usually the better answer. Choose Agent Launchpad when the workflow needs language, knowledge retrieval, reasoning, conversation, or adaptive planning.
Do you operate the workflows after they launch?
Where that is in scope, yes: failure monitoring, connection maintenance, workflow tuning, platform-change handling, and the enhancement backlog.
What stops Power Platform sprawl?
Environment strategy, connection ownership, DLP policies, service accounts and identities, documentation, and change control appropriate to the organization. Governance is part of delivery, not a later cleanup project.
Will you tell us not to automate something?
Yes. Simplify comes before build in our method for a reason. Removing unnecessary steps is often worth more than automating them.
Show us the process your team should stop carrying manually.
Describe the workflow as it runs today: who touches it, how often, and where it breaks. We will tell you whether automation, an agent, or a process change is the right answer.
Not sure which workflows to start with? Get Your 90-Day AI Roadmap →
Thanks, we’ve got it.
A senior member of our team will reach out within one business day to confirm scope and fit.